{"id":13,"date":"2026-09-02T12:18:26","date_gmt":"2026-09-02T12:18:26","guid":{"rendered":"https:\/\/quick-toys.com\/?page_id=13"},"modified":"2026-09-10T16:04:32","modified_gmt":"2026-09-10T16:04:32","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/quick-toys.com\/en\/refund-policy\/","title":{"rendered":"Refund &#038; Cancellation Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Returns, exchanges &amp; cancellations policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy explains customer rights and the procedures for returns, exchanges, and cancellations when purchasing from Quick Toys, owned by Quick Pick for Children's Toys, a registered trading company in the Arab Republic of Egypt with tax registration number 701796162.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy does not limit any consumer rights under Egyptian Consumer Protection Law No. 181 of 2018 or other applicable legal rules. Where this policy offers a more flexible period or procedure, the clearer and more favorable provision for the customer will apply.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">At a glance<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>Customers may request a return or exchange within 14 days of delivery if the product is in its original condition and meets the return conditions.<\/li><li>For defective, damaged, or non-conforming products, customers may request an exchange or return within 30 days of delivery.<\/li><li>Orders can be cancelled free of charge before dispatch or delivery.<\/li><li>Customers do not pay shipping or return costs when the product is defective or the error is ours.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Cancelling an order<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers can request cancellation before their order is prepared or dispatched by contacting us through the channels listed on the website and providing the order number. If the order has already been dispatched, we will try to stop delivery where possible. If this is not possible, the customer may refuse delivery or request a return under the conditions in this policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Returns or exchanges within 14 days<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">We accept return or exchange requests within 14 days of delivery, provided the product is unused, in its original condition, and includes its packaging, accessories, manuals, and any gifts or other included parts. Please provide the order number or any available proof of purchase so we can review your request promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may be responsible for return shipping costs for change-of-mind returns or exchanges that are not related to a product defect or an order error, unless the website or customer service states otherwise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Defective or incorrect products within 30 days<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If a product arrives damaged, develops a defect, or differs from the order or its main description, customers may request an exchange or return within 30 days of delivery. In these cases, we cover the necessary shipping or return costs. The product will be refunded or replaced depending on the case and product availability, without charging the customer additional costs associated with the error or defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may ask for photos, a short video, or a description of the problem to help us review the case and arrange an exchange or return promptly, without affecting the customer's legal rights.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When change-of-mind returns may not be accepted<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Change-of-mind returns or exchanges may not be accepted in certain cases, such as products that have been used or damaged through misuse, products missing their packaging or essential accessories, products customized at the customer's request, or sealed products that are unsuitable for return after opening for health or safety reasons, where applicable. These exclusions do not apply if the product is defective, non-conforming, or different from what was ordered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How to request a return or exchange<\/h3>\n\n\n\n<ol class=\"wp-block-list\"><li>Contact us through the channels listed on the website.<\/li><li>Send your order number, customer name, phone number, and the reason for your request.<\/li><li>Attach photos of the product and packaging if your request concerns damage, a defect, or an incorrect item.<\/li><li>We will review your request and explain the next step, whether that is a replacement, arranging a return, or issuing a refund.<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Refund processing begins after we receive and inspect the returned product, or after confirming the reason for the return when receiving the product first is not required. For defective or non-conforming products, refunds or exchanges are handled within the applicable legal time limits, and within an appropriate maximum period after the review is completed and the case is confirmed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds are issued using the original payment method whenever possible. For cash-on-delivery orders, a refund may be made by bank transfer, electronic wallet, or another suitable method agreed with the customer. Banks or payment providers may take additional time to show the funds after we have processed the refund.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Exchanges<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If the replacement product is available, an exchange can be arranged after the case is reviewed. If the product is unavailable, or the customer prefers a refund where this is permitted, the request will be handled as a return and refund under this policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact us<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For cancellation, return, or exchange requests, please contact us through the channels listed on the website and provide your order number so we can review your request promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Last updated:<\/strong> September 2026<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u062a\u0648\u0636\u062d \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u062d\u0642\u0648\u0642 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0625\u0644\u063a\u0627\u0621 \u0639\u0646\u062f \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0646 \u0645\u0648\u0642\u0639 \u0643\u0648\u064a\u0643 \u062a\u0648\u064a\u0632\u060c \u0627\u0644\u0645\u0645\u0644\u0648\u0643 \u0644\u0634\u0631\u0643\u0629 \u0643\u0648\u064a\u0643 \u0628\u064a\u0643 \u0644\u062a\u062c\u0627\u0631\u0629 \u0623\u0644\u0639\u0627\u0628 \u0627\u0644\u0623\u0637\u0641\u0627\u0644\u060c \u0648\u0647\u064a \u0634\u0631\u0643\u0629 \u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0633\u062c\u0644\u0629 \u0641\u064a \u062c\u0645\u0647\u0648\u0631\u064a\u0629 \u0645\u0635\u0631 \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0648\u062a\u062d\u0645\u0644 \u0627\u0644\u0631\u0642\u0645 \u0627\u0644\u0636\u0631\u064a\u0628\u064a 701796162. \u0644\u0627 \u062a\u0646\u062a\u0642\u0635 \u0647\u0630\u0647 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0645\u0646 \u0623\u064a \u062d\u0642\u0648\u0642 \u0645\u0642\u0631\u0631\u0629 \u0644\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0628\u0645\u0648\u062c\u0628 \u0642\u0627\u0646\u0648\u0646 \u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u0645\u0635\u0631\u064a \u0631\u0642\u0645 181 \u0644\u0633\u0646\u0629 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":5757,"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/pages\/13\/revisions\/5757"}],"wp:attachment":[{"href":"https:\/\/quick-toys.com\/en\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}